Privacy Policy
Introduction
Essential Travel Info is a division of R&V Business Services (Pty) Ltd a
private company that also owns and operates AA Travel Guides in South
Africa.
We are committed to protecting your privacy. We aim to maintain
consistently high levels of best practice in our processing of personal
and/or sensitive personal data.
How we use information you provide us
We use the information we receive from you to provide goods and/or
services that you request, to communicate with you, and to personalise
our information sent to you. We do not sell, trade, or rent your
personal information to others.
We store all the information you provide us, including information
provided via forms you complete on our website, and information which we
may collect from your browsing. Our server, in common with nearly all
web servers, logs each page that is downloaded from the site.
We store information you provide to us for the purpose of making
accommodation enquiries or bookings, to be able to send you books that
you order, or to use our mapping service. Such information is passed on
electronically to establishments at which you enquire in order that they
may respond to you.
We ask for your home, cellular telephone number, and email address to
enable us to contact you in relation to an enquiry you have made, to
contact you about relevant products or services, to contact you if there
is a problem with your order, or there is another genuine reason for
doing so. If you provide us with credit or debit card details in order
to pay for a service or product, we will keep such details secure and
ensure that the details are only used further with your consent and/or
for the purposes of any appropriate refunds.
When you enter a contest or other promotional feature, we may ask for
your name, address, telephone numbers and email address so we can
administer the contest and notify winners.
Occasionally, we may also use the information we collect to notify you
by post, telephone, mobile telephone, email and SMS about new or
existing Essential Travel Info or AA Travel Guides services, products
and special offers we think you'll find valuable.
Generally by providing the requested data you consent to Essential
Travel Info and AA Travel Guides South Africa using that data for
administrative purposes and for informing you of other products and
services by letter, SMS, telephone and/or email. We may also use the
information we collect to occasionally notify you about important
functionality changes to the website.
Each time you receive marketing information or a message, you have the
option to decline to receive further marketing information from us. This
is known as an 'opt-out'. If you wish to exercise the opt-out please
email us on opt-out@essentialtravelinfo.com advising all email addresses
for which you wish to opt out.
Disclosure of information to third parties
We do not sell, trade or rent your information and will never disclose
information about you to third parties, except to fulfill your specific
orders for a product or information in the event that third parties
deliver the relevant service.
If we provide information to a third party (either a provider of a
product or service, or an external data processing agency such as a
mailing house) we will exercise the strictest control over the third
party contractually, requiring it and any of its agents and/or suppliers
to:
- maintain the security and confidentiality of the information and
restrict access to those of its own employees;
- use the data for the agreed purpose only and prevent it being used for
any other purpose by any other party;
- refrain from communicating with you other than concerning the product in
question;
- return the data to us at the conclusion of any contract term and destroy
or delete any copies made of all or any part of the information unless
copies are needed to be kept to comply with regulations.
In addition, we will restrict the information disclosed to the absolute
minimum necessary, for example, to provide the product or service.
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will update all relevant
documentation and post any changes onto our websites so that you are
always aware of what information we collect, how we use it and under
what circumstances we disclose it. |
